
Why a Salesperson Fails at Selling
and How to Prevent It
By: Steve Martinez
If
you stay in sales long enough, you realize that you can’t fix low sales
activity. This is as blunt as I can put it. Sales activities drive
opportunities which lead to sales. If salespeople don’t do the sales
activities, the opportunities won’t develop and sales won’t appear. This
is a predictable, yet simple equation. I believe it was Zig Ziglar who
said, “If you do the things you ought to do, when you ought to do them,
the day will come when you can do the things you want to do, when you
want to do them.”
Last month I was reminded how some sales people try to bypass the
sales activity with clever tactics, personality and networking. Sales
can either be the hardest low paying job or the easiest high paying job
there is. I also believe that success comes from the right mix of being
smart about what is done and doing the right things.
Managing Sales Contacts and Action Plans
Waiting at the desk for the telephone to ring is not selling.
Salespeople must be pro-active and make contact with prospects and
customers. If you employ a sales system that records sales activity, the
numbers and action plans will predict your sales growth. In sales, you
need to know what the success metrics are. This requires an examination
of your sales activity results and keeping track of the ratios of
success.
When a salesperson monitors the number of sales calls they make to
the number of appointments they get, this is an important success ratio.
Keeping this data will help anyone analyze the sales activity. When the
success ratios drop, or rise, you can often remember what you changed
and learn from this. Unfortunately, you can’t discover the ratios, if
you don’t have the sales activity numbers. Accurate sales activity
numbers are critical to sales activity analysis. If you change a sales
script just a little, it might change the outcome of your activity
results. This is important.
Analysis of the Sales Activities
One of the reasons salespeople don’t like documenting sales activity
is because they don’t understand the value from the analysis.
Additionally, if sales activity numbers are inaccurate, they don’t help.
The important metrics in managing sales is the success ratios of where
success and failure is taking place. Correcting and improving these
metrics is where a smart salesperson can further improve and become a
star salesperson.
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Steve Martinez President of Selling Magic 9319 Robinson Lane Corona, CA 92883 (951) 277-0080
www.sellingmagic.com
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